Privacy Policy

Me & My Baby Company (U.K) Ltd  (‘Bumps and the Boardroom’) and Lisa Barnwell take data protection very seriously and are committed to protecting and respecting your privacy.

Purpose of Privacy Policy

The processing of personal data is governed by the General Data Protection Regulation 2016/679 (the GDPR). This legislation will replace current data privacy law, giving more rights to you as an individual and more obligations to organisations holding your personal data.

One of the rights is a right to be informed, which means we have to give you even more information than we do now about the way in which we use, share and store your personal information.

This means that we will be publishing a new privacy notice so you can access this information, along with information about the increased rights you have in relation to the information we hold on you and the legal basis on which we are using it. This new privacy notice comes into effect and will be published on our website on 25 May 2018.

Who are we?

Lisa Barnwell is the data controller (contact: lisa@lisabarnwell.co.uk). This means we decide how your personal data is processed and for what purposes.

Whose information does this privacy notice apply to?

This privacy notice applies to information we collect from: Clients, prospective clients, former clients, people who subscribe to our newsletters, visitors to our website, job applicants.

What is personal data?

Personal data relates to a living individual who can be identified from that data. Identification can be by the information alone or in conjunction with any other information in the data controller’s possession or likely to come into such possession. Examples of personal data we may hold about you includes your contact and coaching appointment details.

Special category data is a sub-category of personal data revealing racial or ethnic origin, political opinions, religious or philosophical beliefs, or trade union membership, and the processing of genetic data, biometric data for the purpose of uniquely identifying a natural person, data concerning health or data concerning a natural person’s sex life or sexual orientation. Examples of special category data we may hold about you include your client notes taken during our calls.

How do we process your personal data?

We comply with our obligations under the GDPR by keeping personal data up to date; by storing and destroying it securely; by not collecting or retaining excessive amounts of data; by protecting personal data from loss, misuse, unauthorised access and disclosure and by ensuring that appropriate technical measures are in place to protect personal data. We use your personal data for the purposes set out below.

We do not keep paper files.

We use your name, telephone number and email address to make and rearrange meetings and consultations.

We use your name and email address, only if we have your explicit consent, to send you marketing materials.

Some clients and prospective clients tell us about their position within a company so we understand your role.

We keep a digital permanent register which records all client appointments to keep a record of when we spoke for tax purposes and to secure potential evidence in the event of a criminal prosecution, civil litigation or insurance claim.

We may use your date of birth to help identify clients with the same name to avoid mistakes being made and your baby’s date of birth to support your coaching program.

We use your presenting information as reported by you for the purposes of formulating and delivering your coaching program.

We keep a record of and refer to that record of any coaching given and details of progress, including reviews of program planning to enable us to: review the initial plan for coaching; and to secure evidence in the event of criminal proceedings, civil litigation, an insurance claim or complaint.

We are unable to send or receive encrypted emails so you should be aware that any emails we send or receive may not be protected in transit. We will also monitor any emails sent to us, including file attachments, for viruses or malicious software. Please be aware that you have a responsibility to ensure that any email you send us is within the bounds of the law.

Complaints

When we receive a complaint from a person we make up a file containing the details of the complaint. This normally contains the identity of the complainant and any other individuals involved in the complaint.

We will only use the personal information we collect to process the complaint and to check on the level of service we provide. We will keep personal information contained in complaint files in line with our retention policy. This means that information relating to a complaint will be retained for two years from closure. It will be retained in a secure environment and access to it will be restricted according to the ‘need to know’ principle.

Similarly, where enquiries are submitted to us we will only use the information supplied to us to deal with the enquiry and any subsequent issues and to check on the level of service we provide.

Newsletters

We maintain and use records of subscribers to our newsletters, only with their consent, for marketing purposes.

We use a third party provider, Infusionsoft to deliver our e-newsletters. We gather statistics around email opening and clicks using industry standard technologies to help us monitor and improve our e-newsletter. For information, please see Infusionsoft.com.

Website Users

When someone visits our website we use a third party service, Google Analytics, to collect standard internet log information and details of visitor behaviour patterns. We do this to find out things such as the number of visitors to the various parts of the site. This information is only processed in a way that does not identify anyone. We do not make, and do not allow Google to make, any attempt to find out the identities of those visiting our website. If we do want to collect personally identifiable information through our website, we will be up front about this. We will make it clear when we collect personal information and will explain what we intend to do with it.

We use website cookies to improve user experience of our website by enabling our website to ‘remember’ users, either for the duration of their visit – using a ‘session cookie’ – or for repeat visits – using a ‘persistent cookie’.

Our website search is powered by WordPress. Search queries and results are logged anonymously to help us improve our website and search functionality. No user-specific data is collected by us or any third party.

We use a third party service, (WordPress.com), to host our website including publishing our blog. This site is hosted at Vidahost.com We use a standard (WordPress) to collect anonymous information about users’ activity on the site, for example the number of users viewing pages on the site, to monitor and report on the effectiveness of the site and help us improve it. WordPress requires visitors that want to post a comment to enter a name and email address. For more information about how WordPress processes data, please see WordPress.com.

How long do we keep your personal data?

We keep your personal data for no longer than reasonably necessary.

We keep client records for a period of 5 years in accordance with the International federation of Professional Aromatherapy recommended guidance https://ifparoma.org/code-of-practice/

Your rights and your personal data

Unless subject to an exemption under the GDPR, you have certain rights with respect to your personal data as set out below.

The right to request a copy of your personal data which we hold about you.

The right to request that we correct any personal data if it is found to be inaccurate or out of date.

The right to request your personal data is erased where it is no longer necessary for us to retain such data.

The right to withdraw your consent to the processing at any time. This right does not apply where we are processing information using a lawful purpose other than consent.

The right to request that we provide you with your personal data and where possible, to transmit that data directly to another data controller, (known as the right to data portability), (where applicable) [This right only applies where the processing is based on consent or is necessary for the performance of a contract with you and in either case the we are processing the data by automated means].

The right, where there is a dispute in relation to the accuracy or processing of your personal data, to request a restriction is placed on further processing.

The right to object to the processing of personal data, (where applicable) [This right only applies where processing is based on legitimate interests (or the performance of a task in the public interest/exercise of official authority); direct marketing and processing for the purposes of scientific/historical research and statistics].

The right to be informed if your data is lost. We shall also inform the Information Commissioner’s Office in accordance with the time limits in the GDPR.

The right to lodge a complaint with the Information Commissioner’s Office.

For further details about these rights please see the Information Commissioner’s website at https://ico.org.uk/for-the-public/is-my-information-being-handled-correctly/

Further processing

If we wish to use your personal data for a new purpose, not covered by this Privacy Notice, then we will provide you with a new notice explaining this new use prior to commencing the processing and setting out the relevant purposes and processing conditions. Where and whenever necessary, we will seek your prior consent to the new processing.

Contact Details

To exercise all relevant rights, queries of complaints please in the first instance contact us at lisa@lisabarnwell.com

You can contact the Information Commissioners Office on 0303 123 1113 or via email https://ico.org.uk/global/contact-us/email/ or at the Information Commissioner’s Office, Wycliffe House, Water Lane, Wilmslow, Cheshire. SK9 5AF.

Other Legalities

“Company” means
Me & My Baby Company (U.K) Limited
Registered Address:
141 Lower Richmond Road
Putney
London
SW15 1JP
Company No. 05521423

Trading previously as Lisa Barnwell Pregnancy & Early Postnatal Care and Bumps and the Boardroom. 

“Member means any person that has completed and submitted the online registration form (the “Registration Form”) of Lisa Barnwell Pregnancy & Early Postnatal Treatments or Bumps and the Boardroom at our website www.lisabarnwell.co.uk and which registration has been accepted by the Company.

“Terms and Conditions” means these terms and conditions.

Payments, Cancellations and Credits 

1. Details of all coaching and consultancy prices are available via www.lisabarnwell.co.uk and will be such prices as determined by the Company.
2. A Member may not attend any session with Lisa Barnwell without first booking and/ or paying for the relevant session(s).
3. Payments for sessions in any amount are non-refundable unless otherwise stated in the Terms and Conditions. If a package or program is bought and only part used there will be no refund available for the remaining sessions. All packages purchased have a specific start and expiry date which will be auto emailed to you following your purchase.
4. Once payment for a single session or package has been made this secures your coaching or consultation. A refund less 10% admin fee may be given on long term programs if you contact us at least 14 days prior to your start date.
5. Limited time period introductory offers may give you extra flexibility or discounts within a set period which starts from the first session you attend. Lisa Barnwell reserves the right to offer alternative options if required.
6. Any credits given will be at the absolute discretion of Lisa Barnwell and will only be valid within the year of purchase or for a maximum of six months from date of purchase.
7. A Member may buy gift certificates for other Members.
8. Should you have reason to request a refund please Contact Us with your proof of purchase. We will assess the situation and the decision is discretionary and final. A maximum period of 28 days will be taken to reach a decision and settle all requests for refunds or credits.
9. A Member may only book or reschedule sessions for themselves via their personal booking facility which will be advised once a program is purchased.
10. Members will be charged for a session where cancellation or the rescheduling of a session is not made online or notice of the same is not received and replied to by email at least 48 hours prior to the booked time.
11. Sessions are booked on a first-come first-served basis. A Member may use the waiting list facility in the event that the first choice session is unavailable. If a Member joins the waiting list for a particular session and then books that session her booking will be subject to the Terms and Conditions in the usual way.

Fitness and Health 

1. One-to-one sessions may be designed for clients during pregnancy and the postnatal period or for newborns, babies and toddlers. Members are advised not to undertake strenuous physical activities without first seeking medical advice if they have concerns over their physical condition. Lisa Barnwell reserve the right to refuse access to any Member if, in its absolute discretion, it considers that the health of the individual concerned may be endangered. You will be asked to complete a full Health Questionnaire before participating and it is your full responsibility to advise us of any relevant medical conditions. Please ensure that you update this information throughout your pregnancy and into the postnatal period if required.
2. Members with low/high blood pressure and/or cardiac irregularities should not attend physical sessions, until they have written permission from their Doctor or Midwife. Members must notify Lisa Barnwell Pregnancy of any circumstances affecting their health which may be exacerbated through continued use of sessions.
3. Members are required to follow the instructions of their teacher at all times.

Limitation of liability

1. The Company cannot be held responsible for any particular session, teacher and/or item of equipment not being available for whatever reason. The Company reserves the right to make alterations to the sessions and teachers provided to Members, without notice and in its absolute discretion and the Company will not be liable for any loss occasioned by such alterations except insofar as such loss is by law incapable of exclusion.
2. It is the Member’s responsibility to ensure that she is capable of undergoing a routine of exercises provided by any programme which she follows or class which she attends. Members accept the risk of injury from performing exercises and are advised to consult their doctor prior to beginning any session.
3. The Company accepts no liability for loss or damage to property of Members or for injury to Members on the Studio premises or outside Lisa Barnwell insofar as such loss, damage or injury is by law incapable of exclusion.

Dress

1. Members are requested to wear a form of dress appropriate to the receipt of a massage, or reflexology sessions. We recommend that Members wear loose comfortable clothes.
2. Members are requested to wear a form of dress appropriate to the practice of Pregnancy or Postnatal Yoga if a class is being given. We recommend that Members wear loose comfortable clothes. Members should attend sessions barefoot but socks are recommended in the winter or for your cool down session.

General

1. Members are required to give notice to the Company of any change of home address or email address. Failing such notice, all communications will be assumed to have been received by the Member within five days of mailing to the last address (of either type) notified to the Company.
2. The Company may assign the benefit of the Registration Process and a Member’s membership to a third party at any time without notice to the Member.
3. A person who is not a party to the Registration Process has no rights under the Contracts (Rights of Third Parties) Act 1999 to rely upon or enforce any term of the Registration Process.
4. The Company may communicate with the Member by electronic mail (“email”). By providing an email address to the Company the Member consents to receiving email communications from the Company, including notices pursuant to the Terms and Conditions. The Member also accepts the risk that email may not be a secure and confidential means of communication. The Company will not be liable for any loss or damage suffered as a result of communicating with a Member by email. Please note: All payment details are taken using a secure system and you should not provide these details at any time via email.
5. Members must at all times observe which may be notified to them from time to time and are requested to comply with any reasonable directions which the management of Lisa Barnwell may issue to ensure the smooth operation for the convenience of all Members.
6. Any marketing, educational or other materials of this nature whatsoever produced by the Company in connection with Lisa Barnwell which are made available to Members will at all times remain the property of the Company and will be subject to the Company’s copyright.