Treatment Need-to-Know

Every effort is made to be punctual so please commit to the same. Occasionally transport and travel delays are beyond our control but if you are receiving a face-to-face session the commitment to you is as follows:-

• To be with you within 15 minutes of your allocated booking time. You will receive a text to your mobile as the first contact for any delays.
  
• To allocate the full time for each appointment – from the time we arrive (not the booking start time)

Please note: It’s recommended that you allow time after the treatment or session however it is received to snooze,  rest or reflect and allow your body and mind to process the experience. 

Should you need to cancel or change your appointment we ask for a minimum 24 hours notice or the full cost of the treatment may be charged or session lost. You will receive a reminder email of your appointment 7 days and 24 hours prior giving you the option to reschedule online is required. For further details, please see our Legalities page.

Bespoke treatments to support conditions such as Symphysis Pubis Dysfunction (SPD); Oedema; treatments in early pregnancy for nausea or sickness including Hyperemesis Gravidarum (HG); or following recurrent miscarriage may be very helpful. They are usually booked in addition to the structured sessions provided as part of a corporate maternity package.

Whilst treatments are generally beneficial at most times of your pregnancy or the postnatal period, it is important that we ensure everything you do for you and your baby/babies is safe. There is no evidence to show that the reflexology, massage or aromatherapy treatments we provide are unsafe to receive, however, there are a few conditions that would contra-indicate treatment. These include:

• Venous Thrombosis (D.V.T.)
• Placenta Praevia (low lying placenta) if Grade II or III after 32 weeks gestation
• Polyhydramnios – if there is too much amniotic fluid around the baby after 32 weeks gestation
• Oligohydramnios – there is an insufficient amount of amniotic fluid surrounding the baby
• Pre-eclampsia
• Recent vaginal bleeding
• History of premature labour

In these instances you are most likely to be closely monitored by your Midwife or Obstetrician but if there are any concerns, contact with your Health Care Professionals can be made. We always recommend you advise your antenatal team of your treatments and share with them any positive benefits you may experience.

Appointments are managed by Schedule Once web-based software, PCI-compliant environment and redundant, off-site storage so our data – your personal details – remain safe and sound. If you are receiving a face-to-face session and have wi-fi which is password protected you may asked for access to this during your session so we can access your account, update your details and re-schedule your next session if required.

We ask for basic contact details of an emergency contact (usually your husband or partner) prior to arrival just in case you become unwell during a session. On rare occasion we may contact partners. Our main priority is your safety and wellbeing and all details are treated with respect.

We have grown through word of mouth. We appreciate all referrals and it’s also important we thank others who introduced us. Please do let us know how you heard of our services.

This privacy policy sets out how Lisa Barnwell Pregnancy & Early Postnatal Care uses and protects any information that you give us when using our services.

Lisa Barnwell Pregnancy & Early Postnatal Care is committed to ensuring that your privacy is protected. Should we ask you to provide certain information then you can be assured that it will only be used in accordance with this privacy statement. Lisa Barnwell Pregnancy & Early Postnatal Care may change this policy from time to time by updating this page. This policy is effective from August 2011.

What we collect

We may collect the following information:

• name
• contact information including email address
• demographic information such as postcode, preferences and interests
• other information relevant to customer surveys and/or services

What we do with the information we gather

We require this information to understand your needs and provide you with a better service, and in particular for the following reasons:

• Internal record keeping.
• We may use the information to improve our products and services.
• We may periodically send emails about new services or other information which we think you may find interesting using the email address which you have provided.
• From time to time, we may also use your information to contact you for market research purposes. We may contact you by email or phone.

Security

We are committed to ensuring that your information is secure. In order to prevent unauthorised access or disclosure, we have put in place suitable physical, electronic and managerial procedures to safeguard and secure the information we collect online.

How we use cookies

A cookie is a small file which asks permission to be placed on your computer’s hard drive. Once you agree, the file is added and the cookie helps analyse web traffic or lets you know when you visit a particular site. Cookies allow web applications to respond to you as an individual. The web application can tailor its operations to your needs, likes and dislikes by gathering and remembering information about your preferences.

We use traffic log cookies to identify which pages are being used. This helps us analyse data about web page traffic and improve our website in order to tailor it to customer needs. We only use this information for statistical analysis purposes and then the data is removed from the system.

Overall, cookies help us provide you with a better website, by enabling us to monitor which pages you find useful and which you do not. A cookie in no way gives us access to your computer or any information about you, other than the data you choose to share with us.

You can choose to accept or decline cookies. Most web browsers automatically accept cookies, but you can usually modify your browser setting to decline cookies if you prefer. This may prevent you from taking full advantage of the website.

Links to other websites

Our website may contain links to other websites of interest. However, once you have used these links to leave our site, you should note that we do not have any control over that other website. Therefore, we cannot be responsible for the protection and privacy of any information which you provide whilst visiting such sites and such sites are not governed by this privacy statement. You should exercise caution and look at the privacy statement applicable to the website in question.

Controlling your personal information

You may choose to restrict the collection or use of your personal information in the following ways:

• whenever you are asked to fill in a form on the website, look for the box that you can click to indicate that you do not want the information to be used by anybody for direct marketing purposes
• if you have previously agreed to us using your personal information for direct marketing purposes, and you change your mind at any time please Contact Us
• We will not sell, distribute or lease your personal information to third parties unless we have your permission or are required by law to do so. We may use your personal information to send you promotional information about third parties which we think you may find interesting if you tell us that you wish this to happen.

You may request details of personal information which we hold about you under the Data Protection Act 1998. A small fee will be payable. If you would like a copy of the information held on you please write to:-

Lisa Barnwell Pregnancy & Early Postnatal Care
c/o 34 Lower Richmond Road
Putney
London
SW15 1JP

If you believe that any information we are holding on you is incorrect or incomplete, please write to or email us as soon as possible, at the above address. We will promptly correct any information found to be incorrect.

As part of your treatments or sessions, hand towels, organic essential oils and massage oils may be brought to your treatment; however cushions, pillows and a couch or massage table will not.

Your selection of home furniture (chairs, beds, footstools etc) enable you to receive a treatment; be it a hand and foot massage, head and shoulder massage or reflexology session. This also gives you the advantage of learning how to keep yourself well positioned at home, throughout your pregnancy and the early postnatal period. We will discuss beforehand if we are holding a face-to-face treatment rather than a coaching session.

Prices are all on application.  Corporate accounts are the norm and based on minimum numbers of take-up.

For private appointments a direct BACS transfer payment is requested. Payment will be processed in advance of your package starting.